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For LiveCycle workspace, how do you unlock user?

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After a password change, a workspace user has become locked out.

 

How do you unlock a user who has been locked out.

 

a) I thought I had it set not to do this

 

b) I've rebooted the server, waited the 30 minutes, still no success at all.

 

Authentication is done by using Windows id / password; our system, like many, forces a password change every once in a while, and then there are always problems logging in, and sometimes with other aspects of the system also.


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