I have a user that shows up twice in the livecycle admin user management console. One entry is pulled from our ldap and has all the correct info associated with it. The other has all fields greyed out (they are blank anyway except for name and ID) and has an incorrect internal ID associated with the name. This duplicate entry is causing a problem and when I try to remove it, I get this error: Status: The following principals could not be deleted.
The error log shows this error:
ExceptionUtil E CNTR0020E: EJB threw an unex
pected (non-declared) exception during invocation of method "deleteLocalUser" on
bean "BeanId(servername-LiveCycle8#um.jar#DirectoryServicesManagerBean, null)". Ex
ception data: com.adobe.idp.common.errors.exception.IDPSystemExceptionorigin: |
[com.adobe.idp.um.businesslogic.directoryservices.DirectoryServicesManagerBean]
errorCode:8194 errorCodeHEX:0x2002 message:Cannot delete directory USER
00000069 IDPUtil W com.adobe.idp.common.errors.Lo
gger$LogConsumer run UserM:GENERIC_WARNING: [Thread Hashcode: 973748746] Failure
cause: com.adobe.idp.common.errors.exception.IDPSystemExceptionorigin: | [com.a
dobe.idp.um.businesslogic.directoryservices.DirectoryServicesManagerBean] errorC
ode:8194 errorCodeHEX:0x2002 message:Cannot delete directory USERtraced:
This is causing problems. How can I delete or remove the offending user id so the correct one will work properly? We are set up to use LDAP and the user only has one entry in our internal ldap server with the correct info.