Upgrade error: ALC-UPG-001-014: Failed to backup the LiveCycle 7 Database

Hi,

We are trying to upgrade our existing Livecycle 7 to Livecycle ES 8.2.

The configuration manager completes the upgrade of JBoss successfully but when it proceeds to upgrade the MySQL database, it stops with the following error:

ALC-UPG-001-014: Failed to backup the LiveCycle 7 Database

There is no error present in the error log.

We also checked the configuration manager log file (lcm.0.log) and found the following entry:

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[2010-04-20 09:30:21,307], INFO, Thread-279,  com.adobe.livecycle.upgrade.control.MysqlEngineUpgradeTask, Backing up LiveCycle  7 database.

[2010-04-20 09:30:21,354], INFO, Thread-279,  com.adobe.livecycle.lcm.util.process.ProcessExecutor, Running:  C:\Adobe\LiveCycle8.2\mysql\bin\mysqldump --quick --add-locks --lock-tables -c  --default-character-set=utf8 --skip-opt -padobe -u adobe -r  C:\Adobe\LiveCycle8.2\configurationManager\working\upgrade\mysql\adob e.sql -B  adobe --port=3306 --host=localhost

[2010-04-20 09:40:54,583], INFO, Thread-279,  com.adobe.livecycle.lcm.util.process.ProcessExecutor, Return value:  2

[2010-04-20 09:40:57,925], SEVERE, Thread-279,  com.adobe.livecycle.upgrade.control.MysqlEngineUpgradeTask, Command failed on  return value: 2

[2010-04-20 09:40:58,300], SEVERE, Thread-279,  com.adobe.livecycle.upgrade.control.MysqlEngineUpgradeTask,

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We tried to backup the adobe MySQL database manually from the MySQL Administrator tool and that completes fine.

Can you please help us on how to proceed with the upgrade and what the problem could be?

Thanks

Vinay