Hello All,

I keep reading unanswered posts about the above-stated topic. In the response to the various queries, nearly every post has a version of "Go here to see if you qualify for a free upgrade: Upgrade Adobe Designer from Acrobat "

I have had Adobe Acrobat Pro from v.6 to the current DC version. A couple of times the upgrade came via a Collection (i.e., CS4 Design, CS5 Master) and I have had a Creative Cloud subscription since CC was first available.

Why am I not eligible for the free upgrade?

Thank you,

edsager

LiveCycle version: 9.5

OS: Red Hat 5

Application Server: WebSphere 7.011

Hi all,

I receive the following error in the server output logs when invoking a process I am currently working on. The process retrieves some images from a remote server and creates a pdf file using the images and some other data. The process was originally developed in workbench using a LiveCycle server running on a Windows machine (turnkey install using JBoss) and works fine when invoked there. However on the Linux server the images are not retrieved successfully and the following is output to the server output logs:

00000059 XMLFormServic A com.adobe.service.ProcessResource$ManagerImpl log ALC-XTG-012-309: [22726] XFA data Model is empty.
00000058 XMLFormServic W com.adobe.service.ProcessResource$ManagerImpl log ALC-XTG-000-000: [22726] Unable to load dynamic library libcurl.so
00000059 XMLFormServic W com.adobe.service.ProcessResource$ManagerImpl log ALC-XTG-029-461: [22726] XFAImageService: Image cannot be resolved for node: Image1.
00000059 XMLFormServic W com.adobe.service.ProcessResource$ManagerImpl log ALC-XTG-000-000: [22726] Unable to load dynamic library libcurl.so
00000059 XMLFormServic W com.adobe.service.ProcessResource$ManagerImpl  log ALC-XTG-029-461: [22726] XFAImageService: Image cannot be resolved  for node: Image2.

The cURL package is installed on the server and I can retrieve those images using cURL via the command line. Can the library location be configured in LiveCycle?

Any help on this would be greatly appreciated - thanks

Hi there!

 
After an unsuccessful install operation from a CD (install software crashed and hung), I restarted the operation from a folder.

However, when I get to the turnkey options screen, only partial turnkey and manual options are available; turnkey option is greyed out and there is an explanation saying MySQL is already installed. But it is not.

Please, how do I get the Full Turnkey option back?

Thank you very much for any ideas.

Marcos

Live Cycle v 10.0  [ ADEP]

SP1

I got a failure message when attempting to deploy an application - now i cannot see any of the applications in the application manager screen

The deploy failure caused by hitting the deploy button a second time before the first deploy had completed.

Here is  the error in the log file -

com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionCMTAdapterLocal.doRequired(com.adobe.idp.dsc.transaction.TransactionDefinition,com.adobe.idp.dsc.transaction.TransactionCallback) throws com.adobe.idp.dsc.DSCException, causedBy:
java.lang.RuntimeException: ReadResourceCommand query returned more than one result for resource [/Applications/TOKO Reporting/2.2/.application] number of results+2 results 0:urn:uuid:id:389233cd-bf42-4c33-b42d-81c526b1d528 results 1:urn:uuid:id:888eccf2-1d6b-4ff2-9b4d-4a25a0c79891

Now the Application management tab is not accessible I cannot do any application import / deploy / undeploy

Is there a way to manually undeploy / deploy this application,  or some other way to fix this problem ?

thanks

Issue

If you wish to change the administrator’s password for the LiveCycle server you must do it manually in the database.

Reason

The administrator’s password is the only password stored in the database table EDCPrincipalLocalAccountEntity.

Solution

To select the correct record run this query:

SELECT uidstring, password, salt
FROM adobe.edcprincipallocalaccountentity A, adobe.edcprincipaluserentity B
WHERE A.refuserprincipalid = b.id AND b.uidstring = ‘administrator’;

The values in the salt and password field together constitute the password for the administrator account. On a sample installation where the password for the administrator account was “password” the password field was set to:

TXScDjEEQCzWccUMUdf8wijx/hE=

and the salt field was set to:

JNIBnmos3d0WE9W8oquFIQ==

To reset your password to “password” run this update command to update the two fields in the EDCPrincipalLocalAccountEntity table with the above values and you should be able to login.

UPDATE adobe.edcprincipallocalaccountentity, adobe.edcprincipaluserentity
SET password = ‘TXScDjEEQCzWccUMUdf8wijx/hE=’, salt = ‘JNIBnmos3d0WE9W8oquFIQ==’
WHERE adobe.edcprincipallocalaccountentity.refuserprincipalid = adobe.edcprincipaluserentity.id
AND adobe.edcprincipaluserentity.uidstring = ‘administrator’;

You may have to restart the application server for these changes to take affect.

Additional Information

This solution has been verified on a MySQL database with LiveCycle ES 8.0.  The database schema for later versions of LiveCycle ES (8.2.1, 9, 10 etc…), and for other Database types (Oracle, SQL Server) may differ, and may require modifications to the above SQL statements.

In some databases the “edcprincipallocalaccountentity” table does not exist, but is represented by the “edcprincipallocalaccount” table. The information in this technote is provided as-is and should be tested before applying it to a production database.  Performing a full backup of the database before applying any changes is recommended.

I have both LiveCycle Designer ES3 and Adobe Pro 11 installed on my computer. I am unable to select the Preview PDF option from the View menu item and there is no Preview PDF tab next to the Design View tab like there used to be. I can't recall what could have happened, but I know I had it before.

All I can find when I search on this issue is that I must have both LiveCycle and Adobe Pro or Adobe Reader installed. Like I said, I have Adobe Pro, so that isn't the issue.

Can anyone help?

thanks.

Amy

Hi Team,

We are using Adobe LiveCycle ES2, JBOSS(4.2.1.GA)  on windows OS.

We are facing issue after every time we restart JBOSS. JBOSS node after restart is coming up but unable to join the cluster.

We are getting below error in the jboss server.log:

2014-07-18 00:25:37,206 WARN [org.jgroups.protocols.pbcast.GMS] join(10.183.100.39:61469) sent to 10.183.100.39:64118 timed out, retrying

2014-07-18 00:25:44,206 WARN  [org.jgroups.protocols.pbcast.GMS] join(10.183.100.39:61469) sent to 10.183.100.39:64118 timed out, retrying

2014-07-18 00:25:51,206 WARN [org.jgroups.protocols.pbcast.GMS] join(10.183.100.39:61469) sent to 10.183.100.39:64118 timed out, retrying

2014-07-18 00:25:58,207 WARN [org.jgroups.protocols.pbcast.GMS] join(10.183.100.39:61469) sent to 10.183.100.39:64118 timed out, retrying

2014-07-18 00:26:05,207 WARN [org.jgroups.protocols.pbcast.GMS] join(10.183.100.39:61469) sent to 10.183.100.39:64118 timed out, retrying

Could you please help to advise on this.

Thanks.

When I try to open LiveCycle I get this, then it disappears and LiveCycle does not open.

I tried updating to Service Pack 1 but it is still doing the same thing.

Bought the above product May 2014.  Computer issues on the laptop downloaded the product.  Is there a way to transfer the product to my new laptop?

I have a problem with 2-node cluster installation of Livececle ES 8.2 Update 1.

After installing and configuring both jboss servers i get following errors on whichever server that is started second.

First error is allways (from server.log):

at  com.adobe.livecycle.cache.adapter.CacheAdapterFactory.getCache(CacheAdapterFactory.java:1 02)

...

with

Hi,

I'm new to this. The admin userid/password that was successfully used in the past in not being recognized now.

I was trying to log in to Adobe LiveCycle ES ver 8.2 from http://localhost:8080/adminui/login.faces and receive the message "Username and password do not match".

Is there a way for me to reset the userid/password ? I cannot reset a user's password before accessing thie admin account first.

Any help is appreciated.

Thank You.

Yajiv

Hello,

I downloaded and installed AEM 6.0 on a Windows 2012 Server and we are having trouble with one of the application when invoking a process through a java(API) call to the ejb:1099.  It keeps failing with the error below:

One of the thing I have noticed on the server is port 1099 is not being used or listened.  I used the TCPView to validate what ports java is using and none of them is using port 1098 or 1099 as previous versions (9, 10 and 11).

I have spent a few days trying to troubleshoot it but no luck.  Here the steps I have tried.

1: Added <socket binding? for jnp to port 1099

2: changed the api to call port 4447

Any help is appreciated.

Getting this error when running thru the Java Wrapper

ALC-DSC-031-000: com.adobe.idp.dsc.net.DSCNamingException: Remote EJBObject look

up failed for ejb/Invocation provider

        at com.adobe.idp.dsc.provider.impl.ejb.EjbMessageDispatcher.initialise(E

jbMessageDispatcher.java:101)

        at com.adobe.idp.dsc.provider.impl.ejb.EjbMessageDispatcher.doSend(EjbMe

ssageDispatcher.java:141)

        at com.adobe.idp.dsc.provider.impl.base.AbstractMessageDispatcher.send(A

bstractMessageDispatcher.java:66)

        at com.adobe.idp.dsc.clientsdk.ServiceClient.invoke(ServiceClient.java:2

08)

        at com.cityofedmonton.adobelivecycleinterface.Services.ShortLivedProcess

InvocationService.Invoke(Unknown Source)

        at com.cityofedmonton.adobelivecycleinterface.InvocationManager.InvokeBa

tchPrintPSProcess(Unknown Source)

        at com.cityofedmonton.adobelivecycleinterface.AdobeLiveCycleInterfaceMai

n.Run(Unknown Source)

        at com.cityofedmonton.adobelivecycleinterface.AdobeLiveCycleInterfaceMai

n.main(Unknown Source)

Caused by: javax.naming.CommunicationException: Could not obtain connection to a

ny of these urls: server:1099 and discovery failed with error: javax.nami

ng.CommunicationException: Receive timed out [Root exception is java.net.SocketT

imeoutException: Receive timed out] [Root exception is javax.naming.Communicatio

nException: Failed to connect to server:1099 [Root exception is ja

vax.naming.ServiceUnavailableException: Failed to connect to server:1099 [Root exception is java.net.ConnectException: Connection refused: connect

]]]

        at org.jnp.interfaces.NamingContext.checkRef(NamingContext.java:1416)

        at org.jnp.interfaces.NamingContext.lookup(NamingContext.java:596)

        at org.jnp.interfaces.NamingContext.lookup(NamingContext.java:589)

        at javax.naming.InitialContext.lookup(Unknown Source)

        at com.adobe.idp.dsc.provider.impl.ejb.EjbMessageDispatcher.initialise(E

jbMessageDispatcher.java:92)

        ... 7 more

Caused by: javax.naming.CommunicationException: Failed to connect to server:1099 [Root exception is javax.naming.ServiceUnavailableException: Fail

ed to connect to server :1099 [Root exception is java.net.ConnectEx

ception: Connection refused: connect]]

        at org.jnp.interfaces.NamingContext.getServer(NamingContext.java:269)

        at org.jnp.interfaces.NamingContext.checkRef(NamingContext.java:1387)

        ... 11 more

Caused by: javax.naming.ServiceUnavailableException: Failed to connect to server

server:1099 [Root exception is java.net.ConnectException: Connection ref

used: connect]

        at org.jnp.interfaces.NamingContext.getServer(NamingContext.java:243)

        ... 12 more

Caused by: java.net.ConnectException: Connection refused: connect

        at java.net.PlainSocketImpl.socketConnect(Native Method)

        at java.net.PlainSocketImpl.doConnect(Unknown Source)

        at java.net.PlainSocketImpl.connectToAddress(Unknown Source)

        at java.net.PlainSocketImpl.connect(Unknown Source)

        at java.net.SocksSocketImpl.connect(Unknown Source)

        at java.net.Socket.connect(Unknown Source)

        at java.net.Socket.connect(Unknown Source)

        at java.net.Socket.<init>(Unknown Source)

        at java.net.Socket.<init>(Unknown Source)

        at org.jnp.interfaces.TimedSocketFactory.createSocket(TimedSocketFactory

.java:84)

        at org.jnp.interfaces.TimedSocketFactory.createSocket(TimedSocketFactory

.java:77)

        at org.jnp.interfaces.NamingContext.getServer(NamingContext.java:239)

        ... 12 more

Hi,

                  I have installed LiveCycle ES4 SP1 on Redhat linux, and whole install & config process goes smoothly, however, when I try to hit url http://HOST:PORT/pdfgui

I get following error, which mention that pdf service is not deployed. Please refer image below, while installed I did choose (in 'Modules' page of installer) PDF Generator ES4. Please update how to check whether PDF generator is installed or not, or this error is due to some other underlying issue, also how to remedy this.

The LiveCycle PDF Generator services are not deployed on the

   server. Please contact the system administrator.

I have seen this error throughout various internet forums and some try using the registry fix, with great success while other not so much. I was told upgrading Live cycle would resolve this issue, but no it did not resolve my issue. is there a definite fix for this headache

because of this i did allready rebootstrap the livecycle (win server 2003, turnkey) and i could login with password = password.

i have changed the password = letters, numbers, and a ? character. and did successfully login with it.

the next day i tried but again i get: User name and password do not match.

i did allready try to reset it via mysql: UPDATE adobe.edcprincipallocalaccountentity, adobe.edcprincipaluserentity SET  password = 'TXScDjEEQCzWccUMUdf8wijx/hE=', salt =  'JNIBnmos3d0WE9W8oquFIQ==' WHERE  adobe.edcprincipallocalaccountentity.refuserprincipalid =  adobe.edcprincipaluserentity.id and adobe.edcprincipaluserentity.uidstring =  'administrator';

but still no progress.

is there a known issue with passwords?

E

ps: i am the only admin/user and nobody could change the password as i did not give it to anybody.

Hi,

I am using the Trial version of LiveCycle ES 2.5 w/ SP2, version 9.0.0.2.20100902.2.246889.  Turnkey install Express Mode, on Windows-7/JBoss/MySQL platform.

I noticed something strange in JBoss's server log (see below), and would like to know what's going on.

After I changed the administrator's password, I restarted "JBoss for Adobe LiveCycle ES2" in Windows' Services.  About 6 minutes after the JBoss completed its start-up, there's a WARNing message in the log saying Authentication failed for user administrator, password incorrect.

During all that time, there's absolutely no human activity on the server.  Nobody tried to login or did anything.

If I change the password back to its default "password", and restart it again, then there's no such warning message at all.

Makes me wonder perhaps there's something has the default password hard-coded somewhere???

2010-12-09 11:32:00,400 INFO  [org.apache.coyote.http11.Http11Protocol] Starting Coyote HTTP/1.1 on http-0.0.0.0-8080

2010-12-09 11:32:00,437 INFO  [org.apache.coyote.ajp.AjpProtocol] Starting Coyote AJP/1.3 on ajp-0.0.0.0-8009

2010-12-09 11:32:00,475 INFO  [org.jboss.system.server.Server] JBoss (MX MicroKernel) [4.2.1.GA (build: SVNTag=JBoss_4_2_1_GA date=200707131605)] Started in 4m:33s:319ms

2010-12-09 11:38:16,906 WARN  [com.adobe.idp.um.businesslogic.authentication.AuthenticationManagerBean] Authentication failed for user [administrator] (Scheme - Username/Password) Reason: Username or password is incorrect . Refer to debug level logs for category com.adobe.idp.um.businesslogic.authentication for further details

2010-12-09 11:38:17,338 INFO  [com.adobe.livecycle.contentservices.dsc.impl.DocumentManagementServiceImpl] ALC-CSV-001-000-External Url has been changed or is not initialized. Will modify the existing value.

2010-12-09 11:38:17,645 INFO  [com.adobe.contentservices.webscripts.client.WSClient] ALC-CSV-001-000-Ignoring HostAddress = 127.0.0.1 HostName = 127.0.0.1 Cannoncial Name = 127.0.0.1 isLoopBack = true isLinkLocalAddress = false

2010-12-09 11:38:17,646 INFO  [com.adobe.contentservices.webscripts.client.WSClient] ALC-CSV-001-000-Trying on HostAddress = 192.168.1.103 HostName = jdee-HP Cannoncial Name = jdee-HP isLoopBack = false isLinkLocalAddress = false

2010-12-09 11:38:17,697 INFO  [com.adobe.contentservices.webscripts.client.WSClient] ALC-CSV-001-000-Checking Server status at http://192.168.1.103:8080/contentspace/faces/jsp/login.jsp

2010-12-09 11:38:18,076 INFO  [com.adobe.livecycle.contentservices.dsc.impl.DocumentManagementServiceImpl] ALC-CSV-001-000-External Url has been changed or is not initialized. Will modify the existing value.

2010-12-09 11:38:18,077 INFO  [com.adobe.livecycle.contentservices.dsc.impl.DocumentManagementServiceImpl] ALC-CSV-001-000-External Url has been modified successfully.

2010-12-09 11:38:18,176 INFO  [com.adobe.contentservices.webscripts.client.WSClient] ALC-CSV-001-000-Query server at  http://192.168.1.103:8080/contentspace/faces/jsp/login.jsp is successful

2010-12-09 11:38:18,314 INFO  [com.adobe.livecycle.contentservices.dsc.impl.DocumentManagementServiceImpl] ALC-CSV-001-008-External Url for connection : http://192.168.1.103:8080

2010-12-09 11:38:18,314 INFO  [com.adobe.livecycle.contentservices.dsc.impl.DocumentManagementServiceImpl] ALC-CSV-001-000-External Url has been modified successfully.

2010-12-09 11:39:00,343 INFO  [com.adobe.idp.um.businesslogic.dao.hibernate.UMLocalSessionFactoryBean] Using dialect [org.hibernate.dialect.MySQL5Dialect] - Detected DB Product name - MySQL and version 5

Hi All,

I have configured a watchedfolder for default readerextension service in AIX environment. Whenever i put source file in input path, the source file is not able initiate the process. I couln't able to find any failure log.

I do have provide whatever rights required for watchedfolder as well files in input path for watched folder.

Whenever i provide new path in watchedfolder configuration. Application id of Adobe LiveCycle ES 2 create below folder by default

1. input

2. failure

3. stage

But service is not able to get initiate when i put sample file in source path.

Please find required environmental details below.

Adobe LC Version: 8.2.1.3

WebSphere: 6.1.0.19

AIX: 5.3

Oracle: 11.1.0.7

Can any one tell me what will be the issue?

Regards

Abhishek